Frequently asked questions
Is delivery free?
Yes. Delivery is completely free. We cover the delivery cost for all orders.
Are tax, VAT, and customs fees included?
No. Tax, VAT, and customs clearance fees are not included. These charges depend on your country’s regulations and must be covered by the customer.
How long does delivery take?
Orders typically arrive within 7–15 business days, depending on the destination country.
Who is responsible for return shipping costs?
Return shipping and any exchange delivery fees are paid by the customer.
Can I cancel my order?
Orders can be canceled within 24 hours of purchase.
Once an order has been shipped, it cannot be canceled.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I track my order?
Yes. After your order is shipped, you will receive a tracking number via email so you can follow your delivery.